1. Scope & Parties
These Terms of Service ("Terms") govern all contracts concluded between Kribe, operated by Evaldas Matulevičius under a certificate for individual activity (Individuali veikla, EVRK code 58.29) in the Republic of Lithuania (hereinafter: "Kribe", "we", or "us"), and any person or entity that creates an account or uses our services (hereinafter: "Customer", "you", or "your").
By creating an account or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
To use the Services, you must be at least 16 years old if you reside in the EU/EEA, or at least 13 years old elsewhere. If you are under 18, you may require the consent of a parent or legal guardian.
These Terms apply to all use of the Kribe desktop application, website (trykribe.com), and web application (collectively, "Services"). Any deviating terms proposed by you shall not apply unless expressly agreed by us in writing.
2. Account Registration
To access certain features of the Services, you must create a personal account by providing a valid email address and setting a password, or by signing in with a supported third-party authentication provider (e.g. Google). You agree to:
- Provide accurate, current, and complete information during registration.
- Keep your account credentials confidential and not share them with others.
- Notify us immediately at evaldas@trykribe.com if you suspect unauthorised access to your account.
- Accept responsibility for all activity that occurs under your account.
We reserve the right to refuse registration or suspend accounts at our discretion, in particular where we have reason to believe that these Terms are being violated.
3. Contract & Subscription
Free Tier
By confirming the creation of an account and accepting these Terms, a contract for use of the free tier of the Services is concluded. The free tier includes a limited monthly transcription quota as described on our pricing page.
Paid Subscriptions
To upgrade to a paid plan, you must select the desired plan within the application and complete payment via our payment processor, Stripe. A paid subscription contract is concluded when your payment is successfully processed and your account is upgraded.
Paid subscriptions are available on a monthly or annual billing cycle. The applicable prices are displayed on our pricing page (trykribe.com/pricing) at the time of purchase and are stated in Euros (EUR).
Auto-Renewal
Subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price unless you cancel before the renewal date. We will notify you by email before an annual subscription renews.
4. Our Services
Kribe provides the following services:
Desktop Application
A locally installed application that records audio on your device, transcribes it via our backend, and generates AI-powered meeting summaries using selectable templates.
Web Application
Account management, subscription management, download access, and usage tracking at trykribe.com.
We provide the Services as Software-as-a-Service (SaaS) for the duration of your subscription. The functional scope of each plan is described on our pricing page. We may offer additional features or services under separate agreements.
The Services use AI models (currently Anthropic Claude) to generate summaries. AI-generated outputs are provided for informational purposes only. We do not warrant their accuracy, completeness, or fitness for any particular purpose, and they should not be relied upon without independent verification.
5. Availability
We aim to keep the Services available and reliable, but we do not guarantee uninterrupted access. The Services may be temporarily unavailable due to:
- Planned maintenance (we will endeavour to announce this in advance by email or in-app notification where possible).
- Unplanned outages caused by technical failures, third-party service disruptions, or events outside our control (e.g. force majeure).
- Updates or security patches necessary to maintain the safety and integrity of the platform.
We are not liable for any damages caused by temporary unavailability of the Services, unless such unavailability results from our wilful misconduct or gross negligence.
6. User Obligations
You agree to use the Services only for lawful purposes and in accordance with these Terms. In particular, you agree not to:
- Record or transcribe another person's speech without their knowledge and consent, where required by applicable law.
- Use the Services to process, store, or transmit content that is unlawful, defamatory, abusive, infringing, or otherwise objectionable.
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Services.
- Use automated means (bots, scrapers, etc.) to access the Services in a manner that places excessive load on our infrastructure.
- Share, resell, or sublicense access to the Services to third parties without our prior written consent.
- Attempt to circumvent any usage limits, access controls, or security measures of the Services.
- Use the Services in any way that violates applicable data protection law, including by processing special categories of personal data (Art. 9 GDPR) without a valid legal basis.
You are solely responsible for the content you process using the Services and must ensure you have obtained all necessary consents and authorisations from meeting participants before recording or transcribing.
You are the data controller within the meaning of Art. 4(7) GDPR for the personal data of individuals appearing in your recordings and transcripts. You are responsible for complying with your own data protection obligations towards those individuals.
You are responsible for maintaining adequate technical security within your own environment, including keeping your device and account credentials secure, using strong passwords, and enabling two-factor authentication where available.
7. License
Subject to your compliance with these Terms and payment of any applicable fees, we grant you a non-exclusive, non-transferable, revocable, limited right to access and use the Services for your personal or internal business purposes during the term of your subscription.
You may not copy, modify, distribute, sell, or sublicense the Services or any component thereof. All intellectual property rights in the Services — including software, trademarks, and content created by us — remain exclusively with Kribe.
Any feedback, suggestions, or ideas you provide to us may be used by us freely and without compensation or obligation to you.
8. Your Content
You retain ownership of all audio recordings, transcripts, summaries, and other content you create or upload using the Services ("Your Content"). You grant us a limited, worldwide, royalty-free licence to process and store Your Content solely for the purpose of providing the Services to you.
We do not use Your Content to train AI models. The original audio recording remains on your device at all times. A compressed copy is uploaded to our cloud solely for transcription and deleted from our storage once transcription is complete. Transcripts and summaries are stored locally on your device until you delete them.
You represent and warrant that Your Content does not violate the rights of any third party (including privacy rights, intellectual property rights, or consent obligations) and that you are entitled to process it using the Services.
9. Pricing & Payment
Current prices for paid plans are listed on our pricing page (trykribe.com/pricing). All prices are in Euros (EUR). As Kribe is currently not VAT registered, prices shown are the total amounts payable.
Payments are processed by Stripe. By providing payment details, you authorise Stripe to charge your payment method on each billing date. In the case of annual billing, you will receive an invoice by email.
If a payment fails, we will attempt to collect it again. If payment remains outstanding after reasonable attempts, we reserve the right to suspend or downgrade your account to the free tier after providing notice by email.
We may adjust prices annually to account for cost increases. We will notify you by email at least 30 days before any price change takes effect. Price changes do not apply to any billing period already paid.
10. Cancellation & Refunds
Monthly Plans
You may cancel a monthly subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.
Annual Plans
You may cancel an annual subscription at any time. Cancellation takes effect at the end of the current annual term. Access to paid features is retained until that date. To avoid automatic renewal, you must cancel before the renewal date.
Refunds & Right of Withdrawal
As a general rule, payments are non-refundable. However, if you are an EU consumer, you have a statutory 14-day right of withdrawal from the date of first subscribing to a paid plan (Directive 2011/83/EU). If you withdraw and have not yet used the Service during that period, you are entitled to a full refund. If you have partially used the Service during the withdrawal period, we will deduct a proportionate amount corresponding to the service already provided before you communicated your withdrawal, and refund the remainder.
By explicitly requesting that the Service begins immediately upon subscription (which occurs when you activate your account), you acknowledge that you may lose part or all of the right of withdrawal to the extent the Service has been performed. To exercise your right of withdrawal, contact us at evaldas@trykribe.com within 14 days of subscribing.
We may also issue refunds at our discretion in cases of extended, unplanned service outages or billing errors.
11. Termination
By you: You may stop using the Services and delete your account at any time via the account settings in the application.
By us:We may suspend or terminate your access to the Services with immediate effect if you materially breach these Terms and fail to remedy the breach within 7 days of written notice. We may also terminate free accounts that have been inactive for more than 12 consecutive months, after providing 30 days' advance notice by email.
Upon termination, your right to use the Services ceases immediately. We will delete your account data within 30 days of account deletion. You should export any content you wish to retain before deleting your account.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Kribe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Services.
Our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total fees paid by you to Kribe in the 12 months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited under applicable law (including EU consumer protection law).
The Services are provided "as is." We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except where required by applicable law.
13. Data Protection
Your use of the Services is subject to our Privacy Policy, which describes how we collect, process, and protect your personal data in accordance with the GDPR.
As noted in Section 6, you are the data controller for personal data in your recordings and transcripts. We act as a data processor on your behalf for that content. By accepting these Terms, you confirm that you have a lawful basis for the personal data you submit for processing.
If you require a Data Processing Agreement, please contact us at evaldas@trykribe.com and we will provide one.
14. Confidentiality
Each party may have access to confidential information of the other in connection with the Services. Each party agrees not to disclose the other's confidential information to third parties without prior written consent, and to use such information only for the purposes of these Terms.
This obligation does not apply to information that: (i) was already publicly known; (ii) was already known to the receiving party without obligation of confidentiality; (iii) was independently developed without use of the confidential information; or (iv) must be disclosed by law or court order — in which case the disclosing party shall notify the other in advance where legally permitted.
This confidentiality obligation survives termination of these Terms for a period of two years.
15. Modifications
We may update these Terms from time to time. We will notify you of material changes by email to the address associated with your account at least 30 days before the changes take effect. The updated Terms will be published at trykribe.com/terms.
If you do not object to the changes within 14 days of notification, your continued use of the Services will constitute acceptance of the updated Terms. If you object, you may terminate your account before the new Terms take effect and receive a pro-rated refund of any prepaid fees for unused periods.
We may also update the Services themselves — adding, modifying, or removing features — with reasonable advance notice where changes are material. We will not make changes that substantially impair the core functionality of the Services you have subscribed to without prior notice.
16. Governing Law
These Terms are governed by the laws of the Republic of Lithuania, without regard to its conflict-of-law provisions.
If you are an EU consumer, you also benefit from any mandatory consumer protection provisions applicable in your country of residence, which these Terms cannot override.
The exclusive place of jurisdiction for disputes between us and business customers is Vilnius, Lithuania, to the extent permitted by applicable law.
17. Dispute Resolution
Informal resolution: Before initiating formal proceedings, please contact us at evaldas@trykribe.com and give us a reasonable opportunity to resolve the matter. We will endeavour to respond within 14 days.
EU Online Dispute Resolution:If you are an EU consumer and we cannot resolve a dispute informally, you may use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. Our contact email for ODR purposes is evaldas@trykribe.com.
Supervisory authority: You may also contact the Lithuanian State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba — VVTAT): vvtat.lt.
18. General
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Kribe regarding the Services and supersede all prior agreements or understandings.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign your rights or obligations under these Terms to any third party without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.
All notices under these Terms shall be in writing and sent by email. Notices to us should be sent to evaldas@trykribe.com.